Outsourcing Breaking News

It's time to invest in market innovation
Current economic volatility may trigger further business process transformation in the financial services (FS) sector, according to a financial services industry research paper released recently by business advisory firm EquaTerra. What's Next for Service Delivery in Financial Services? Is a compilation of findings from two recent studies offering management insights gleaned by canvassing industry leaders on a variety of business topics. More..

The rich get richer among Indian outsourcers, says Forrester
India's top three outsourcers are beating out smaller rivals by offering more and increasingly sophisticated services and expanding their global reach, according to Forrester Research. More..

Gartner: Indian outsourcers gaining global share
India's top outsourcers have increased their share of the global IT services market, as customers break down large multi-billion orders into smaller orders that Indian outsourcers can handle, and also as customer confidence in Indian providers grow, according to research firm Gartner. More..

Indian BPO company Genpact gets into training business
Genpact, a BPO (business process outsourcing) company in India, is investing in a training joint venture with NIIT, a large Indian training company. Genpact's entry into the training business reflects the extent to which Indian companies are finding it tough to attract and retain top quality talent. More..

Indian outsourcer steals client data, sells to competitors
The Times of India recently reported a case that will strike fear into the hearts and minds of information security specialists and C-level executives that support and promote the use of outsourcing for company processes and operations. More..

Experts: Do not outsource everything
Vital IT areas of an organization like architecture and strategy should remain inhouse and not be outsourced to vendors, according to Kerry Purcell, Vice President and Managing Director of IT services provider EDS Asia. More..

IBM offers translation services from India
IBM has set up a Language Translation Services Center in Pune in western India that will translate documents from French, German, Italian and Spanish to English. More..

Gartner: Top 30 offshore locations for 2008
Gartner reveals its top 30 picks for offshore services locations at its Outsourcing & Vendor Management Summit in Washington, D.C. More..

Offshoring grows, automation key to cost cutting, Gartner says
Gartner shares data on outsourcing and offshoring services this week at its Gartner Outsourcing Summit: Gartner's Outsourcing & Vendor Management Summit this week in Washington, D.C. More..

HP buys EDS for $13.9 billion
HP said Tuesday morning that it has signed a deal to acquire IT outsourcer EDS for $13.9 billion, or $25.00 per share. More..

Indian workers don't want U.S. jobs, survey reports
A survey of 677 graduates of Indian Institutes of Technology shows a smaller percentage has opted to travel to the U.S. and other foreign countries for work. More..

U.S. dollar, economy weigh on Wipro results
Indian outsourcer Wipro posted revenue growth of 32% in the year ended March 31, but profit growth was slower at 11%. The financial results of India's third-largest outsourcer come in the wake of concerns about a slow-down in the US, and the continuing appreciation of the Indian rupee against the U.S. dollar. More..

Infosys revenues to reach $5 billion this year
Infosys Technologies said Tuesday that it expected its revenue to grow by 19% to 21% to $5 billion in its current fiscal year, ending March 31. More..

Managing contractors
Most organizations have to turn to a third party for help with IT needs at some point, whether it's short-term professional staffing to fill a skills gap or handing over desktop support to an outsourcer. But while bringing in contractors can help ease the load, your IT group assumes the responsibility of staying on top of the service provider. More..

BT sets up global operations center in India
BT Group has opened a global operations center in India. The new center in Gurgaon, near Delhi, will employ up to 300 staff to run systems and processes for BT's various lines of business worldwide. More..

Sources: AOL close to Essar India call center sale
AOL is close to selling its call center in India to Aegis, a business-process-outsourcing company of India's Essar Group, according to informed sources. More..

Outsourcing security tasks brings controversy
Outsourcing security? The idea of handing over control of network security to an outside firm paid to maintain gear, monitor for attacks, perform vulnerability scans, collect logs or update security software for employees is controversial. More..

India's Tata sets up delivery center in Ohio
As Indian service providers get closer to their U.S. and European customers, India's largest outsourcer, Tata Consultancy Services (TCS), has set up shop in a suburb of Cincinnati. More..

Pros, cons of remote infrastructure management
Bill Piatt, CIO of the International Finance Corporation (IFC), sits in his Washington, D.C., office just three floors above the company's primary data center. But for all he cares, that server room could be halfway around the globe. After all, many of the people who manage that infrastructure are. Satyam Computer Services provides global network monitoring, database administration and mail server maintenance from a network operations center in Chennai, India. More..

How did H-1B get such a bad reputation?
H-1B visa 2009 filing deadline is April 1, 2008 and as multiple companies and individuals prepare to apply for the work permit, the IT community grapples with the usefulness of a program that seems to favor foreign workers over U.S. talent. More..

Bill Gates beats immigration reform drum
Microsoft's Bill Gates arrived on Capitol Hill Wednesday morning and proposed a four-pronged plan he says will help ensure the United States remains "the world's innovation leader."  More..

India's Wipro plans big expansion in China
Indian IT outsourcing company Wipro plans a big expansion in China in the next two years, its chief operating officer said in Tokyo on Tuesday. More..

KPO identified as the next wave of outsourcing
A new report has labeled Knowledge Process Outsourcing (KPO) as a recognized and mainstream outsourcing option, particularly in the financial services sector. More..

Fix and mix approach to offshoring
Each sourcing conference brings a new set of countries marketing themselves as the next big thing in offshoring. China, India, Ireland, Malta and South Africa all have active marketing campaigns underway. More..

U.S. recession may benefit Indian outsourcers
Close on the heels of the appreciation of the Indian rupee against the dollar, Indian outsourcing companies are grappling with a new problem -- uncertainty among U.S. companies about a recession has made these companies delay finalizing their IT budgets. More..