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Last year we looked at NetSupport TCO from NetSupport, which offered basic inventory capabilities and remote control. Since then, the company has launched an enterprise-level successor, NetSupport DNA, which adds application and Internet metering, software distribution and remote control. We recently tested this version, and while it still has a few warts, it does a great job of making a system administrator's job easier.
NetSupport DNA is ideally suited for a small to midsize business that doesn't need the enterprise-scale features of a systems management server. It also would appeal to companies with small IT departments looking for a product with a low learning curve and the need to get it up and running with minimal effort (See "How we did it" ).
The first thing that caught our attention is a pleasing new user interface for the administrator's console that has tree views for grouping machines and tabs for different details. The system offers a nice use of footnote tabs for user views and reporting that changes the way information is displayed. Groupings include different categories, such as hardware and software inventory, application and Internet metering, and software distribution.
NetSupport DNA shines when it comes to inventory. On the hardware side, the information gathered is detailed and accurate - right down to the size of the memory chips in each slot on a client's motherboard. Basic information is reported for each workstation on the administration console in tabular form or in a report form that uses Crystal Reports. Reports can be saved in multiple formats.
For software inventory, the screen displays a familiar icon for the application, a description of the application, software version, filename and path. We liked the hot-fix detail area, which listed specific hot fixes with a green check if it verified correctly, a yellow question mark for uncertain (such as an older patch that has been superseded and can't be completely verified), and red X if the hot fix failed. Hyperlinks for each of the hot fixes take you to a description page on the Microsoft Web Site.
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