Product selection

Our objective was to review the growing set of products that have added "VoIP traffic analysis" to their repertoire of options. Nearly two dozen contenders turned up in our research; many are long-time purveyors of network-monitoring and protocol-analyzer wares; some were start-ups.

We devised a methodology to evaluate these products in seven functional categories:

•  Real-time VoIP traffic monitoring, including alarm generation.

•  Long-term VoIP activity reporting, including report generation.

•  VoIP traffic generation which, in corporations, we consider useful for verifying proper call-controller operation, as well as predeployment VoIP-bandwidth assessment.

•  Automated VoIP voice-quality assessment.

•  Measurement/monitoring of VoIP-related QoS parameters.

•  VoIP traffic and protocol decode.

•  Intelligent diagnosis of VoIP service problems.

We contacted and surveyed the vendors to see whose VoIP-traffic-analysis wares addressed these functional categories. Those that seemed to be good fits were invited to submit their product packages for evaluation.

Vendors could submit multiple products - whether separately licensed software modules or wholly discrete hardware/software platforms - to address as many of these functional categories as they could. Our thinking was that, as companies enhance their network operating centers for VoIP traffic analysis, having to buy two or three software modules or analyzer devices to get the whole job done would in most cases be a necessary and acceptable expense.

A half-dozen vendors sent or brought their VoIP-traffic-analysis wares in for evaluation. All testing was done at MierLabs' main facility in Hightstown, N.J. (www.mierlabs.com).

Many of the vendors said their products addressed just one or two of the functional areas. Others said their VoIP-analysis wares were not quite ready for a public review, or else were between major releases. We asked the vendors to provide us with some additional details on their products (Click here for more)

To be included in the evaluation the VoIP-analysis package had to support multiple vendors' VoIP environments, as well as open standards - such as H.323 and Session Initiation Protocol (SIP ). We excluded the inherent VoIP management capabilities that all vendors of IP-telephony equipment (Cisco, 3Com, Avaya and so on) offer, because these packages typically address just that vendor's specific equipment - and often proprietary protocol environment.