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Raising the stock price of IT

By Kenneth Buck, President and CEO, Five Nines , Network World , 07/03/2008

This is a reader-submitted article. If you have an idea for an article that you would like to write for Network World, contact Editor-in-Chief John Dix or Online Community Editor Julie Bort.

When it comes to IT management are you a one-hit wonder, only as good as your last ERP, CRM or network implementation? Or do you consistently add business value and contribute to the positive financial performance of your company? Are you an innovator or a maintainer?

If you can answer these questions, you probably know your "Stock Price" in the organization. If you can't, the place to start is benchmarking. You need to ask yourself hard questions and gain feedback from those you trust.

Start with a few "Tip of the Iceberg" questions because the many facets of who, what, why, when and how will be lurking just below the surface. Think Titanic. If you know what exists both above and below the surface, you can steer away from activities that don't add value and avoid sinking the ship!

1. Are you a trusted adviser to the CEO? Does the CEO's inner circle seek you out to help solve business problems and interact with key clients?

2. Does your organization drive real innovation and business change?

3. Does your CIO (or you) report directly to the CEO or to another C-Level that reports to the chief executive? The reporting chain relationship is a leading indicator of the value the board and the CEO has placed on your organization.

4. Does the senior IT leader drive the company's risk mitigation strategy and is he an integral part of the organization's succession plan?

5. Does the senior leadership of your IT organization cross-pollinate and take short growth assignments with other business operating units -- sales, marketing and finance -- to bring knowledge capital and business experience back into your technology organization? If you and your team don't understand the business at the core, you can't use technology as a tool to solve problems, right?

6. How is infrastructure funded within your organization? Does funding and allocation occur at the enterprise level or by project?

7. Are you treated as a separate business unit with your own P&L or do you really only manage cost-recovery activities and charge backs to other business units.

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Comments (4)
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Re: Overpriced ITBy Anonymous on July 28, 2008, 3:33 pmEven though I'm a tech and often grow weary of hearing about how worthless we are, how we're a commodity, blah-blah-blah, I can't say that I really disagree with...

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Didn't work in the 80sBy Anonymous on July 8, 2008, 10:29 amIn the 1980s, IT management tried to elevate itself from a cost-center/service to something grander -- mostly to get more important titles and larger budgets. Didn't...

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Classic: IT doesn't want anyone looking over their shoulders!By Schratboy on July 7, 2008, 11:09 amJust heard this today from a large West Coast City IT -related person who are dependent on the department for their network needs. This person wants to do some QA...

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Overpriced ITBy Schratboy on July 7, 2008, 9:46 amA lot of IT departments are a joke. "We're too busy with projects." "We don't have the staff." Well, what if a real problem arose, would all the projects get tossed...

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