New Tonic for Web management
 
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AUSTIN, TEXAS - Start-up Tonic Software next week will update its Web application performance management software that users say lets them guarantee better site availability and service delivery to customers.
With the release of Tonic 2.0, the company added a cluster feature, which culls the data collected from disparate databases into one location for net managers. Also new is a reporting portal that allows users to view data from anywhere with a Web browser. Tonic also included an automation engine that uses pre-defined scripts to determine when to take automated corrective action.
The company says Tonic can monitor performance on Web and application servers and back-end legacy systems, and can pinpoint the source of a problem.
Calvin Do, IT director at Electronics for Imaging (EFI) in Foster City, Calif., has been using Tonic software for about a year to test and monitor application performance on the company's extranets for both customers and suppliers, the internal intranet and the corporate Web site. Because of the new automation built into the product, Do says EFI has saved one or two staff positions by deploying Tonic.
"By not needing to staff folks to monitor if the portal is up and performing well, Tonic allows us to continue to provide 24-7 service to customers and suppliers without spending more money, which is critical to us right now," Do says. EFI uses Tonic to simulate custom Web services and determine how the network should respond. Once those results are in, the software will then ensure those pre-defined performance metrics are met. Do programmed the software to page the appropriate person when a problem occurs, but Tonic officials say it can also take automated actions.
The Tonic software sits on a Microsoft Windows server on a network and generates simulated Web transactions to monitor and measure the response of databases, application and Web servers, and legacy network elements. The software models transaction from outside the user's firewall in.
When installing the software, net managers need to write scripts that will instruct it to perform automated corrective action if a problem is detected. For example, the Tonic server can invoke a script to restart a transaction, stop a process or reboot a server.
Do says his staff is now using Tonic to perform regression testing for an upcoming SAP integration. EFI staff can write one script with Tonic and then repeat, rather than manually running those tests each time.
Available now, pricing for Tonic 2.0 starts around $43,000 for a departmental deployment and pricing for large enterprise implementations can cost more than $1 million.
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