A lot of IT departments are a joke. "We're too busy with projects." "We don't have the staff." Well, what if a real problem arose, would all the projects get tossed aside?
Seriously, the amount of waste, fraud and hyperbole in the IT market is sickening. The overspending and under-performance is equal to or greater than the waste and overhead in the medical field. It's just that the technical subterfuge is so good (the barrier of ignorance between executives and technical personnel) that the decision makers don't know how badly they're being hosed.
IT should be shoulder-to-shoulder with the executive team. And NO, there shouldn't be a CIO. The IT manager and C-level people should be on clear speaking terms regarding the role and operations of the network. IT is an investment that should yield bottom-line results. But how many organizations think about it in this way? Not many in my experience. It's all about uptime and availability and not about achieving the company's goals. I guess in this way nobody has to take responsibility for the overspending and under-performance, eh?
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Classic: IT doesn't want anyone looking over their shoulders!
Just heard this today from a large West Coast City IT -related person who are dependent on the department for their network needs. This person wants to do some QA processes on their own portion of the network but IT is reluctant to allow them to do so. Apparently, they don't like anyone looking over their shoulder. Why? Could it be that they don't want anyone to know that they are inept? Overpaid? Until IT can stand eye-to-eye with the executive team and operate with "FULL DISCLOSURE" they deserve to be scrutinized very carefully. No other group (ENRON) can operate in this fashion now can they?
Didn't work in the 80s
In the 1980s, IT management tried to elevate itself from a cost-center/service to something grander -- mostly to get more important titles and larger budgets.
Didn't work then and in corporation with any institution memory it won't work now.
P/L Line Management knows exactly what IT is -- a staff organization that is an expense to them that they pay ONLY to increase the Line's sales and profits.
Re: Overpriced IT
Even though I'm a tech and often grow weary of hearing about how worthless we are, how we're a commodity, blah-blah-blah, I can't say that I really disagree with your comment. I think there's a lot of truth to your observations, and unfortunately, the issues mentioned are more widespread than people generally think.
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