Re: Virtual call centers fight to keep jobs in the U.S.

You have no idea of what you are talking about. I work in a call center here in the Philippines and we work our assess off so we could provide quality service. Don't generalize my friend. A lot of us are working not just for the money, we are here to help people out regardless of race, color or nationality. we work hard to address the language barrier and all the racist stuff you folks have been hurling at us. Just like you, we just want to earn a decent living and be productive in society.

Filipinos are know to be hospitable, hardworking, family-oriented and God fearing. Let me emphasis this one "Not because they have a bad product. But because they use overseas operators. Everyday, cutomers thank me for speaking english correctly. They thank me because they can understand what I'm saying." ok were good at that! you really are proud of yourself! But the question is, Did you resolve the customers issue? Another thing "Everyday these companies lose sales because the customer is tired of trying to make the overseas agent understand what they want." Are you sure about that? they may not understand what we are saying but the things is that we do uderstand them! I admit that not all of us are good in terms of fluency in speaking english, neither do I, we are here to help customer's resolve their issues and help U.S. company with their problem.