Filipinos are know to be hospitable, hardworking, family-oriented and God fearing. Let me emphasis this one "Not because they have a bad product. But because they use overseas operators. Everyday, cutomers thank me for speaking english correctly. They thank me because they can understand what I'm saying." ok were good at that! you really are proud of yourself! But the question is, Did you resolve the customers issue? Another thing "Everyday these companies lose sales because the customer is tired of trying to make the overseas agent understand what they want." Are you sure about that? they may not understand what we are saying but the things is that we do uderstand them! I admit that not all of us are good in terms of fluency in speaking english, neither do I, we are here to help customer's resolve their issues and help U.S. company with their problem.