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As a multinational bioscience company, we were looking to extend our U.S.-based e-commerce presence to customers and distributors in Asia and Europe. Early testing with several key distributors looked promising, except for consistent feedback that performance was too slow. Millipore consolidated its IT infrastructure several years earlier, scaling back data centers in France and Japan to reduce costs and management complexities. But external visitors to Millipore.com needed to access our centralized infrastructure in Massachusetts, and geographically remote locations were experiencing latency delays of up to seven seconds on our site.
Because of the highly dynamic nature of the e-commerce applications and the tight integration with our central back-end database, traditional Web caching and externally hosted solutions created their own set of problems. Fortunately, we discovered Netli's NetLightning service, which met several important criteria. Because we had a large production site in use by customers in several regions, any product needed to be easy to implement without disrupting current customers. We also were working with a small staff focused on bringing new functionality online; we couldn't afford to be distracted by modifications or special configurations of our applications or network infrastructure. Third, the solution would need to support highly dynamic pages that would be generated on the fly for each user.
Within minutes of us turning on NetLightning, customers began to see performance improvements. The service has been instrumental in the recent launch of our e-commerce store in Japan, with a high level of customer satisfaction and rapid growth. Immediately after we began subscribing to NetLightning, our customers were able to access our e-commerce site up to 77% faster. The 8,000 to 10,000 scientists and engineers who come to our site every day are getting a rich array of technical information and media delivered much faster and more reliably than ever.
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Copyright 2008 Network World Inc.
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